Privacy Policy

Last Updated: January 2026

Welcome to cv9. We are committed to protecting the privacy and security of every player who uses our platform. This Privacy Policy explains how cv9 collects, uses, stores, and shares your personal information when you access our website, mobile interface, or any associated services.

By registering an account or continuing to use cv9's services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this document, please discontinue use of our services and contact our support team for assistance with account closure.

Information We Collect

cv9 collects personal information that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of information we collect are described below.

Registration and Identity Information

• Full name, date of birth, and nationality — collected to verify age (21+ requirement) and establish your identity.
• Email address and mobile phone number (commonly a bKash or Nagad-linked number) for account communication and verification.
• National ID card (NID) or passport number where required for Know Your Customer (KYC) verification purposes.
• Residential address, including division, district, city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur or Mymensingh) and postal code.

Financial and Transaction Information

• Deposit and withdrawal records, including transaction amounts, dates, and the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, etc.).
• Account balance history and bonus activity records, including বোনাস claims, free spin usage, and rollover progress.
• Payment method references such as mobile wallet identifiers (partial numbers only — full wallet numbers are never stored by cv9 directly).

Technical and Usage Data

• Device information, browser type, operating system, and IP address collected automatically when you access cv9's platform.
• Gameplay activity logs, session duration, game preferences (cricket betting, slots, live casino, crash games), and navigation patterns within the site.

How We Use Your Information

We process the personal data we collect only for specific, legitimate purposes directly related to providing and improving our gaming services to you. The following table outlines our key processing activities and the lawful basis on which each rests.

How We Share Your Information

cv9 does not sell, rent, or trade your personal data. We may share information in limited, controlled circumstances with the following categories of recipient, and only to the extent necessary for the stated purpose:

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — to execute your financial transactions securely.
• Identity verification and KYC service partners — to validate your registration documents as required by our responsible gaming policies and internal compliance standards.
• Game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) — to the extent that shared session data is technically required to deliver the game environment to you.
• Law enforcement agencies, regulatory authorities, or courts — when we are legally required to disclose information, for example in response to a court order or to prevent fraud.

Payment Information and Financial Data

cv9 supports a range of payment methods widely used by players in Bangladesh, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank mobile banking, Visa and Mastercard. When you make a deposit or request a withdrawal, the relevant payment service processes the transaction directly through its own secure infrastructure.

We apply the following principles to all financial data:

• Full payment credentials (e.g., complete bKash wallet numbers, card PINs) are never stored on cv9 servers. Only anonymised transaction references are retained for account records.
• All financial data in transit is encrypted using TLS 1.2 or higher, protecting it from interception during the transfer between your device and our servers.
• Transaction history records are retained for a minimum period as required by financial compliance standards, after which they are securely archived or deleted.

If you suspect unauthorised transactions on your cv9 account, contact our support team immediately at [email protected]. Do not share your account credentials or mobile wallet PINs with anyone.

Cookies and Tracking Technologies

cv9 uses cookies and similar tracking technologies to operate core site functionality, maintain your session state, and improve your experience. Cookies are small data files stored on your device when you visit our platform.

Types of Cookies We Use

• Essential cookies — required for the platform to function, including maintaining your login session, remembering your language preference, and enabling secure payment flows.
• Analytics cookies — help us understand how players navigate our site, which game categories (cricket betting, slots, live casino) attract the most engagement, and where technical errors may occur.
• Preference cookies — store your site settings such as preferred language (English or Bengali), display options, and notification preferences so they persist across sessions.

You may control cookie preferences through your browser settings. Note that disabling essential cookies will affect platform functionality, including your ability to log in and complete transactions. Disabling analytics or preference cookies will not impact your ability to play.

Data Retention

cv9 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Our retention periods are as follows: active account data is retained throughout the period your account remains open; transaction and financial records are retained for a minimum of five years from the date of the transaction in line with financial compliance standards; identity and KYC documents are retained for a minimum of five years after account closure;communication logs and support tickets are retained for two years following resolution.

When retention periods expire, data is securely deleted or anonymised so that it can no longer be linked to you as an individual. You may also request early deletion of your data subject to legal retention obligations — see the Your Rights section below.

Data Security

Protecting your personal data against unauthorised access, loss, or misuse is a core operational priority at cv9. We implement a layered security architecture that includes both technical and organisational controls.

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that communications cannot be intercepted in transit.
• Role-based access controls ensuring that only authorised cv9 personnel whose job function requires it can access personal account data, with all access events logged and audited.
• Regular security assessments and penetration testing of our platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Internal data handling policies and mandatory staff training on data protection, phishing awareness, and incident response procedures.

While we apply robust technical and operational safeguards, no system can guarantee absolute security. If you become aware of any security concern relating to your cv9 account — such as a suspected unauthorised login — please contact [email protected] without delay.

Your Rights

As a cv9 player, you hold the following rights with respect to your personal data. You may exercise any of these rights by contacting our Data Support team at [email protected]. We aim to respond to all valid requests within 30 days.

• Right of access — request a copy of the personal data cv9 holds about you, including its source, processing purpose, and any third parties it has been shared with.
• Right to rectification — request correction of inaccurate or incomplete data. For example, if your registered address or contact number has changed, you may ask us to update it.
• Right to erasure — request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to any overriding legal retention obligations.
• Right to restrict processing — request that we limit how we use your data in certain circumstances, such as while a rectification request is being assessed.
• Right to object — object to the processing of your data for direct marketing or profiling purposes at any time. We will cease that specific processing activity promptly upon receipt of your objection.

Please note that some rights may be limited by legal obligations we are required to meet — for example, we cannot erase financial transaction records that are subject to mandatory retention under applicable financial laws. In such cases, we will explain the limitation clearly when responding to your request.

Children's Privacy

cv9 is strictly an adult gaming platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from anyone under the age of 21.

If we become aware that we have inadvertently collected personal information from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please contact [email protected] immediately so we can investigate and act.

Third-Party Links

cv9's platform may from time to time reference or display the names of third-party game providers, payment partners, or sports leagues (such as BPL, IPL, T20 World Cup) purely for informational and contextual purposes. These references do not constitute endorsements, and cv9 does not operate or control those external services.

cv9 is not responsible for the privacy practices or content of any third-party platforms, providers, or services. We encourage you to review the privacy policies of any external services you interact with independently of the cv9 platform.

Changes to This Privacy Policy

cv9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our services, applicable law, or industry best practices. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via their account email address.

Your continued use of cv9 following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of how we protect your personal data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cv9 handles your personal data, please get in touch with our support team. We are here to help and will respond to your enquiry as promptly as possible.