Terms & Conditions

Welcome to cv9, Bangladesh's trusted online gaming destination. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "You") and cv9 ("We", "Us", "the Platform"). These Terms govern your access to and use of all services, features, games, and content available on cv9, including cricket betting, live casino, slots, crash games, and all associated promotional offerings.

By registering an account, accessing the platform, placing any wager, or using any service on cv9, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must discontinue using the platform immediately.

1. Acceptance of Terms

These Terms apply to all users of cv9 worldwide, with particular applicability to players based in Bangladesh. By using the platform in any capacity — whether as a registered account holder or as a guest browsing the site — you are expressly agreeing to these Terms, our Privacy Policy, and our Responsible Gaming Policy, all of which are incorporated herein by reference.

cv9 reserves the right to update or modify these Terms at any time without prior notice. Continued use of the platform following any amendment constitutes acceptance of the revised Terms. We recommend reviewing this page periodically to remain informed of the current Terms.

2. Eligibility and Age Verification

To register and use cv9, you must satisfy all of the following eligibility criteria at all times. Any breach of these conditions may result in immediate account suspension and forfeiture of any outstanding balances:

• You must be at least 21 years of age. cv9 operates a strict 21+ only policy. Providing false age information is a serious violation of these Terms.
• You must be a natural person and not acting on behalf of any third party, corporate entity, or gambling syndicate.
• You must not be listed on any self-exclusion register or have previously been excluded from cv9 or any affiliated platform.
• You must not be accessing the platform from any jurisdiction where online gaming is explicitly prohibited by law.

cv9 reserves the right to request proof of age and identity documents at any time. Failure to provide satisfactory documentation may result in account suspension pending verification. We take our responsibility to prevent underage gambling seriously and will act decisively to enforce this policy.

3. Account Registration and Security

Each player may hold only one account on cv9. Duplicate accounts are strictly prohibited and will result in the suspension of all associated accounts and the forfeiture of any balances held within them. During registration, you are required to provide accurate, complete, and current personal information. cv9 may conduct identity verification checks as part of its Know Your Customer (KYC) process.

Account Credentials

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. You must not share your login details with any other person. cv9 will not be liable for any loss or damage arising from unauthorized access to your account that results from your failure to keep your credentials secure.

Account Verification (KYC)

As part of our commitment to security and fair play, cv9 may request the following documents to verify your identity and source of funds at any point:

• Government-issued photo identification (National ID Card, Passport, or Driving Licence)
• Proof of address (utility bill or bank statement dated within the last 90 days)
• Proof of payment method ownership (screenshot or confirmation of bKash/Nagad/Rocket registered to your name)

4. Deposits and Withdrawals

cv9 supports a range of trusted Bangladeshi payment methods to make deposits and withdrawals as straightforward as possible for our players. All financial transactions on the platform are processed in Bangladeshi Taka (BDT) using the ৳ symbol.

Deposit Policy

All deposits must be made from a payment account registered in your own name. cv9 does not accept third-party deposits under any circumstances. Minimum deposit amounts and any applicable processing times are communicated clearly at the point of deposit within the platform. Deposits made via bKash, Nagad, and Rocket are typically credited to your gaming account balance promptly upon confirmation.

Withdrawal Policy

Withdrawal requests are subject to the following conditions before they can be approved and processed:

• Your account must be fully verified (KYC complete) before any withdrawal is processed.
• Any active bonus wagering requirements must be satisfied in full before the associated funds are eligible for withdrawal.
• Withdrawals will only be made to a payment account registered in the same name as your cv9 account. We do not transfer funds to third-party accounts.

5. Bonuses, Promotions and Wagering Requirements

cv9 periodically offers welcome bonuses, reload bonuses, free spins, cashback promotions, and other special offers to eligible players. All bonuses and promotions are subject to the specific terms communicated at the time the offer is made, in addition to the general bonus conditions set out in this section.

The following general conditions apply to all bonuses unless the specific promotion's terms state otherwise:

• A bonus may only be claimed once per household, IP address, device, and payment method unless explicitly permitted otherwise.
• All bonus funds are subject to a minimum rollover requirement as stated in the specific promotion. Rollover calculations are based on real-money wagers only — wagers placed using bonus funds do not count towards meeting a rollover requirement on a separate bonus.
• cv9 reserves the right to void any bonus and withhold associated winnings if it suspects any form of bonus abuse, collusion, or exploitation of a system error.
• Promotional offers may be withdrawn or modified at any time at cv9's sole discretion. Players will be notified of material changes where reasonably practicable.

For full details of any active promotion, please refer to the individual offer page accessible via the cv9 Rewards section. In the event of any conflict between a specific promotion's terms and these general Terms, the specific promotion's terms shall prevail.

6. Gameplay, Betting Rules and Fair Play

All games and betting markets available on cv9 are operated using certified Random Number Generator (RNG) technology and/or live streaming infrastructure provided by reputable third-party game providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. Return-to-Player (RTP) percentages are maintained in line with the standards set by each provider.

The following rules govern all wagering activity on cv9:

• All bets are final once confirmed. cv9 will not reverse or void a confirmed bet except in the event of a clearly documented technical error or a manifest error in odds.
• In the event of a system failure, network outage, or technical malfunction during an active game round or betting event, the platform will endeavour to settle all affected bets fairly based on the last verifiable game state.
• Any attempt to manipulate game outcomes, exploit software bugs, use automated betting tools (bots), or engage in any other form of cheating will result in immediate account termination and forfeiture of all funds.

7. Prohibited Activities

The following activities are strictly prohibited on the cv9 platform and will result in account suspension, account termination, and/or legal action as appropriate:

• Providing false, misleading, or fraudulent personal information during registration or subsequent account verification processes.
• Using the platform for any money laundering activity, the funding of illegal activities, or any transaction that is not a genuine player deposit intended for gaming purposes.
• Opening or operating multiple accounts, including accounts held in the name of a family member, spouse, or associate for the purpose of claiming multiple bonuses.
• Colluding with other players to influence game outcomes in any betting market or live casino game, including but not limited to chip dumping and match-fixing in sports wagering events.
• Attempting to access or interfere with cv9's platform infrastructure, databases, or software in any unauthorized manner.

cv9 cooperates fully with law enforcement authorities and financial investigation bodies. Any account found to be involved in prohibited activities will be reported to the relevant authorities, and associated funds may be frozen pending investigation.

8. Responsible Gaming

cv9 is firmly committed to promoting responsible gaming. We believe that gambling should be an enjoyable leisure activity and not a source of financial hardship or personal distress. We provide a range of tools to help players manage their activity, including voluntary deposit limits, session time reminders, cooling-off periods, and self-exclusion options. Players who believe they may have a gambling problem are strongly encouraged to use these tools and to contact our support team for assistance.

In line with our 21+ only policy, cv9 employs age verification procedures at registration and reserves the right to request additional proof of age at any time. We do not permit minors to access our platform under any circumstances. For comprehensive guidance on responsible gaming, including how to set limits or apply for self-exclusion, please visit our dedicated Responsible Gaming page.

9. Privacy and Data Protection

cv9 is committed to protecting the privacy and personal data of all users. The collection, storage, processing, and use of your personal information is governed by our Privacy Policy, which forms an integral part of these Terms and is incorporated herein by reference. By accepting these Terms, you also accept the Privacy Policy in full.

cv9 uses industry-standardSSL encryption across all data transmissions and stores personal data on secure servers. We do not sell, rent, or otherwise transfer your personal data to third parties for marketing purposes without your explicit consent. Your data is used solely for the purposes of account management, identity verification, fraud prevention, and improving your experience on the platform.

10. Limitation of Liability

To the fullest extent permitted by applicable law, cv9, its directors, employees, agents, affiliates, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of winnings, loss of data, loss of goodwill, or any other intangible losses, even if cv9 has been advised of the possibility of such damages.

cv9's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the platform shall not exceed the total amount of real-money deposits you have made to your account in the thirty (30) days immediately preceding the date on which the claim arose.

11. Amendments to These Terms

cv9 reserves the right to amend, update, or replace these Terms at any time. Where a material change is made, we will endeavour to provide reasonable notice to registered players via the email address associated with their account or via a notice displayed prominently on the platform. The date of the most recent revision is displayed at the top of this page.

Your continued use of the cv9 platform after any amendment to these Terms constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must cease using the platform and, if applicable, close your account by contacting our support team.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with generally accepted principles of international online gaming regulation. In the event of any dispute arising between you and cv9 in connection with these Terms or your use of the platform, we encourage you to contact our support team in the first instance at [email protected] so that we may seek to resolve the matter amicably. cv9 is committed to addressing all player concerns fairly, transparently, and in a timely manner.